RETURN POLICY


1) What type of payments do you accept?
Our platform accepts Paypal and all major credit/debit cards.


2) Will my card be charged when I order?
All customers are charged when purchase & payment made successfully.

 

3) What type of currency will I be charged?
Currently, our platform accepts USD,GBP,AUD and CAD.


4) Can I apply more than one discount code to my order?
Unfortunately, no. As per our Discount Policy, only one discount code can be applied to a single order.

 

5) Why is my discount code not applied to my order?
- Every discount code is unique, there is a specific requirement at times for discount code to be applied.
- The discount code is only available to key in during checkout process.

 

6) The item's price has changed after I purchased, can it be applied to my order?
Unfortunately, no. The initial item's price will apply since there is no ongoing promotion at the time of purchase made.

 

7) When I place an item in my cart or wish-list, is the item then reserved for any period of time?
Placing an item in your cart and/or wish-list does not reserve the item. Available inventory is only assigned after you place your order and you shall receive an email confirmation that confirms we have received your order.

 

8) How can I remove the item from my cart or wish-list?
Item can be removed at the cart/wish-list before check-out or purchase confirmation.

 

9) How to contact you?
Kindly contact us by emailing to info@uvsanitisers.com for further help.


10) How long do I normally receive a reply to my inquiries?
Normally, it takes 12 to 24 hours for our customer service agent to reply but feel free to send us a follow-up email just in case you haven't heard anything from us.


11) When will my item's Tracking Number be available?
Tracking Numbers are usually generated within 2-4 business days, and may take up to another 5 days to have updated tracking information depending on the efficiency of our shipping partners. Tracking Numbers will be sent via email to our customers, even before the tracking information is ready.


12) My Tracking Number's status is showing "Not Found", should I be worried?
No. In some cases, Tracking Numbers could take 3-7 days to have an updated status. Tracking Numbers without updated information is not an indication of idle parcel or inactivity. Most of the time it merely means that the shipping company did not update their system on time, even when packages are shipped within the usual time frame.


13) How long should I wait for my item to be delivered?
All items (domestic or international orders) will take an estimated 7-14 business days to be processed and delivered.

 

14) Why was my order arrived without a battery?
Oftentimes we have to remove batteries or other sensitive components from an order to avoid custom complications during its shipping phase. Sensitive components such as the battery, liquid, powdered material, and etc. often get stopped and destroyed during delivery. Therefore to protect your parcel, we will remove these components from your order before proceeding to delivery.


15) Will I be notified of my order's status?
Yes! You will receive a confirmation email after you have placed your order, and another when your order is shipped out.

 

16) Can I refund my order?
Our policy lasts 2 days. If 2 days have gone by after you receive the items, unfortunately, we can’t offer you a refund or exchange.

 

17) What is your address to return my parcel?
Please email us for returning address inquiry at info@uvsanitisers.com